Frequently Asked Questions
Q: How do I contact Ohlone for Kids?
Ohlone for Kids can be reached at (510) 979-7597 or firstname.lastname@example.org.
Q: What if I am receiving error message when I am registering?
A: Please use the following link to clear your browser settings: http://production.augusoft.net/customercenter/docs/documents/IE_BrowserSettings.pdf
A: When enrolling for classes or camps please create a "household profile" and add students as youth members and follow the registration process. Credit Card payment is verified by billing address, so there is no need to put the payee's name. Therefore, you want to enter your child's name.
Q: What if I forgot my username and password?
A: If you forgot your password simply go to the login screen of registration and click "I forgot my password." Provide the applicable information and your password will be emailed to you. If you forgot your username, please call Community Education at (510) 979-7590 and we will send you an email with your profile information.
Q. What is considered grade-appropriate for my child?
For our summer program, enroll your child based on the grade he/she will be entering in the fall. (IE: If your child is currently in 5th grade, please enroll him/her in classes for 6th graders).
Q. How will I be notified if a class I've registered for is cancelled? Is there a refund?
Students are notified by email and phone no later than three (3) working days before the start date of the class. A full refund will ONLY be issued for cancelled classes.
Q. How do I request a refund for a Community Education class?
The Community Education Department, faculty, and facilities are funded solely on course registration and student paid fees. Because the programs do not receive any State or Federal funding, all class enrollments are final, therefore there are no refunds. Credit vouchers are available for certain courses within certain programs for a limited period, and are determined on a case by case basis. We reserve the right to substitute instructors, discontinue, postpone, combine and/or cancel any course.
If a cancellation is awarded, the following stipulations will be in place:
Cancellations: Students will be notified of any cancellation and a full refund will be issued if a class is cancelled.
Q. Can I cancel/transfer from a class once a session has begun?
Yes. In fact, online registrations are considered the most efficient method of enrollment. Students who enroll online receive instant enrollment confirmation and can print class schedules immediately. Our site is safe, secure, and efficient.
Q. Do I need to bring a class confirmation to the first class meeting?
We do not mail class confirmations. If you register online you will receive email confirmation. The registered students’ names will be on the roster. When enrolling, please select the "include me on the email list" so that you can receive your class confirmation. Students are encouraged to bring thier registration receipts to the first meeting to verify their seat in the course.
Q. How can I get in touch with an Ohlone for Kids teacher?
Students/parents may email OFK questions to the Community Education department. Emails are forwarded to instructors and a response will be sent to the student. Community Education instructors may give students their personal emails, but this practice varies among instructors.