Skip to main content
advanced search options ›
Last Viewed

 

Frequently Asked Questions

Q: How do I contact Community Education or Ohlone for Kids & Teens staff?

Community Education can be reached at (510) 979-7590 or communityeducation@ohlone.edu. During times when our department is experiencing a high volume of calls/emails (i.e., registration deadlines), it is advised for you to contact us via email at communityeducation@ohlone.edu, as it will provide us with a written record of your request and lead to a faster transaction.

Ohlone for Kids & Teens can be reached at (510) 979-7590 or ofk@ohlone.edu. During times when our department is experiencing a high volume of calls/emails (i.e., registration deadlines), it is advised for you to contact us via email at ofk@ohlone.edu, as it will provide us with a written record of your request and lead to a faster transaction.

Q: How do I register for courses?

  1. Click on the "LOGIN/CREATE ACCOUNT" button above the left-hand menu to register. If you are a returning student, enter your username and password. If you are a new student create a new student profile.  Follow the prompts to enter the requested information in order to set up a profile.

  2. Whether you are registering your child or multiple children in a household, please create a "Household Profile" under your name as a parent. If you are a student registering yourself, please create a "Student Profile". In both cases, you will receive an email verification that your profile has been set up and at that time may login to register for courses.

  3. Click “Browse Classes” on the left-hand side menu to search for courses by keywords, subject area, course numbers, and/or grade levels. Select "Add to Cart" for the course(s) you wish to register in. 

  4. Once you have added all of your desired courses to your cart, complete course registration with Visa or Mastercard. Your credit card billing address must match your address to complete the transaction.

Q: When enrolling my child in OFK classes or Sports Camps/Lessons, do I enter my name or theirs?

When enrolling for classes or camps please create a "Household Profile" for yourself and add your child(ren) as Youth Members. You will then follow the registration process. Credit Card payment is verified by billing address, so there is no need to put the payee's name. Therefore, you want to enter your child's name.

 Q: What if I receive an error message when I am trying to register for class(es)?

Q: Should I enroll in another class if I am on the waiting list? 

  • If you have added your child to the waiting list for an OFK class, we cannot guarantee a spot will become available. Our waiting lists are first come first served; it is advised you register for an alternative class during that time. If you are at the top of the waitlist and a space becomes available, you will be contacted by OFK staff, and we will be able to switch your child to the desired class.

  • Please note that you will be required to pay any applicable tuition differences for the class transfer. If the tuition for the current class is less than the class you are waitlisted for, the difference will be applied to your account as an electronic voucher to be used on future class(es). 

Q: What if I forgot my username and password?

  • If you forgot your password simply go to the login screen of registration and click "I forgot my password."  Provide the applicable information and your password will be emailed to you. If this still does not work, please contact the Community Education office. 

  • If you forgot your username, please call Community Education at (510) 979-7590 or email us at communityeducation@ohlone.edu, and we will send you an email with your login information.

Q: What is considered grade-appropriate for my child?

  • For our Ohlone for Kids & Teens program, please enroll your child based on the grade they will be entering in the Fall. (i.e., If your child is currently in 5th grade, please enroll your student in classes for 6th graders). 

Q: How do I get a copy of my transaction receipt?

To print a copy of your receipts:
1) Log In
2) On the left side, choose “Manage Household” and then click “My Transactions.”
3) Select the green “Action” drop-down menu, and choose “Print View.”
4) Print out your receipt.
5) If you have any questions please do not hesitate to contact our office. (510) 979-7590 

Q: How will I be notified if a class I've registered for is cancelled? Is there a refund? 

  • Students are notified by email and phone no later than two (2) working days before the start date of the class. A full refund will be returned to your original payment method ONLY for classes cancelled by the Community Education office, no exceptions. 

Q: How do I request a refund for a Community Education or Ohlone for Kids & Teens class(es)?

  • You will need to contact the Community Education office via phone or email to request class cancellations and refunds.

  • The Community Education Department (e.g., faculty, materials, and facilities) is funded solely on course registrations. Since our programs do not receive any State or Federal funding, please refer to our refund policy below. 
     

     Days before the start of class  Refund Policy
     > 14 days Full refund (Tuition and material fees are fully refundable to credit card)
     < 14 days (2 weeks) No refunds, Account credit only, free class transfers 
     On the 1st Day of Class No refunds. Account credit minus material fees. 
    After 1st day of Class No refunds or account credit with a $50 service fee.
    The student becomes ill/tests positive for COVID-19 during a class session (not before the session) No refund on material fees. Account credit for classes missed (prorated).  

Community Education reserves the right to cancel a class at our discretion. Classes that do not meet minimum enrollment requirements will be cancelled. Students will be notified at least 2 days before the course start dates via email and will receive a full refund of any registration and/or materials fees paid. 

Q: Can I cancel/transfer from a class once a session has begun?

  • There are no refunds and no account credit (electronic vouchers) once the session has begun. After the start of class, only transfers are allowed with a $50 service fee plus coverage of all additional fees for tuition differences.  

Q: Do electronic vouchers expire? 

  • Yes. However, electronic vouchers expire 4 years after they've been added to your account. 

Q: Can I register for classes online? 

  • Yes. In fact, online registrations are considered the most efficient and quick method of enrollment. Students who enroll online receive an instant enrollment confirmation and can print class schedules immediately. Our site is safe, secure, and efficient. 

Q: Do I need to bring a class confirmation to the first class meeting? 

  • We do not mail class confirmations. If you register online you will receive an email confirmation. The registered student’s name will be on the roster. When enrolling, please select "Include me on the email list" so that you can receive your class confirmation. Students are encouraged to have their registration receipts available (paper or on their phone) upon the first meeting to verify their seat in the course. 

Q: How do I find the classroom room numbers for Ohlone for Kids? 

  • Specific classroom assignments, campus maps, drop-off/pick-up details, and other pertinent "Things to Know" will be posted on www.ohloneforkids.com and on here (ohlone.augusoft.net) no later than a week before classes begin. Please also check your email for important updates. 

Q: How can I get in touch with an Ohlone for Kids teacher?  

  • Students/parents may email OFK questions to ofk@ohlone.edu. Emails are forwarded to instructors, and a response will be sent to the student/parent. OFK instructors may give students their personal emails, but this practice varies among instructors.